Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. As a leading sports betting and casino operator serving Canadian players, we are committed to transparency regarding data collection practices and compliance with applicable privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy outlines the types of cookies we deploy, their purposes, and your options for managing cookie preferences. Last updated: January 22, 2026.
What Are Cookies
Cookies are small text files stored on your device when you visit our website or use our mobile application. These files contain information that helps us recognize your browser, remember your preferences, and enhance your gaming experience. Cookies serve various purposes including authentication, security, personalization, and performance optimization. We also utilize similar technologies such as web beacons, pixel tags, and local storage to collect information about user interactions with our platform.
Our gaming platform relies on cookies to provide essential services including account management, game functionality, payment processing, and responsible gambling tools. Without certain cookies, you may experience difficulties accessing your account, playing games, or utilizing customer support features. We distinguish between first-party cookies set directly by our domain and third-party cookies placed by external service providers such as payment processors and analytics companies.
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential Cookies | Required for basic website functionality, account access, and security features | Session or up to 1 year | Login authentication, shopping cart, security tokens |
| Performance Cookies | Collect information about website usage and performance metrics | Up to 2 years | Page load times, error tracking, traffic analysis |
| Functional Cookies | Remember user preferences and personalization settings | Up to 1 year | Language selection, display preferences, game favorites |
| Marketing Cookies | Track user behavior for targeted advertising and promotional campaigns | Up to 13 months | Ad personalization, conversion tracking, retargeting |
Gaming-Specific Cookie Applications
Our gaming platform utilizes specialized cookies to support sports betting, casino games, and slot machine functionality. These cookies track game sessions, maintain betting slips, process live odds updates, and synchronize progressive jackpot information across multiple games. We also deploy cookies for responsible gambling features including session time limits, deposit controls, and self-exclusion mechanisms mandated by Canadian gaming regulations.
Tournament participation, leaderboard rankings, and loyalty program benefits rely on persistent cookies to track player progress and reward accumulation. Our live dealer games use cookies to maintain video streaming quality preferences and chat functionality. Sports betting features utilize cookies to remember favorite teams, betting preferences, and market display options for enhanced user experience.
Third-Party Cookies and Integrations
We partner with various third-party service providers who may place cookies on your device when you use our platform. These include payment processors for secure transactions, customer support chat systems, analytics providers for user behavior analysis, and advertising networks for promotional campaigns. Each third-party provider operates under their own privacy policies and cookie practices, which we encourage users to review.
- Payment processors: Visa, Mastercard, Interac, cryptocurrency payment gateways
- Analytics services: Google Analytics, Adobe Analytics, custom tracking solutions
- Customer support: Live chat systems, helpdesk platforms, communication tools
- Marketing platforms: Social media pixels, email marketing trackers, affiliate networks
- Security services: Fraud detection systems, identity verification providers, anti-bot technologies
Cookie Management and User Controls
You have several options for managing cookies on our platform. Our cookie preference center allows you to customize which types of cookies you accept, with granular controls for different categories. Essential cookies cannot be disabled as they are necessary for basic platform functionality and security. However, you can opt out of performance, functional, and marketing cookies while maintaining access to core gaming services.
Your browser settings provide additional cookie management options including blocking all cookies, deleting existing cookies, or setting automatic deletion upon browser closure. Please note that disabling cookies may impact certain features such as personalized game recommendations, saved preferences, and targeted promotions. We recommend reviewing and updating your cookie preferences periodically to ensure they align with your privacy preferences.
Browser-Specific Cookie Settings
Each web browser offers different methods for managing cookie preferences. Here are instructions for popular browsers used by our Canadian players:
- Chrome: Settings > Privacy and Security > Site Settings > Cookies and Site Data
- Firefox: Options > Privacy & Security > Cookies and Site Data > Manage Data
- Safari: Preferences > Privacy > Manage Website Data > Remove All
- Edge: Settings > Site Permissions > Cookies and Site Data > Manage and Delete
- Opera: Settings > Advanced > Privacy & Security > Site Settings > Cookies
Mobile browsers and applications may have different cookie management interfaces. iOS users can manage cookies through Safari settings, while Android users should check their default browser settings or download privacy-focused browsers with enhanced cookie controls.
Data Protection and Privacy Rights
Under Canadian privacy legislation, you have rights regarding personal information collected through cookies. These include the right to access information about cookie usage, request deletion of cookie-related data, and withdraw consent for non-essential cookies. We provide transparent information about our cookie practices and respond promptly to privacy-related inquiries from users.
Our data retention policies specify how long cookie information is stored and under what circumstances it may be deleted. Personal information collected through cookies is protected using industry-standard security measures and is not shared with unauthorized third parties. We conduct regular privacy impact assessments to ensure our cookie practices remain compliant with evolving Canadian privacy regulations.
Updates and Policy Changes
We regularly review and update this Cookie Policy to reflect changes in technology, legal requirements, and business practices. Significant changes will be communicated through email notifications to registered users and prominent notices on our website. We encourage users to periodically review this policy to stay informed about our cookie practices and any new privacy controls we implement.
Changes to cookie types, purposes, or retention periods will be clearly documented with effective dates. Users will have opportunities to adjust their cookie preferences following policy updates. Our commitment to transparency ensures that any modifications to cookie usage will be communicated clearly and comprehensively to maintain user trust and regulatory compliance within the Canadian gaming market.